Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202200504 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202206401 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2023 |
| 202207640 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202002423 | South Lanarkshire Council | Complaints handling | Upheld, recommendations | September 2023 |
| 202007481 | West Dunbartonshire Council | Council Tax | Upheld, recommendations | September 2023 |
| 202101440 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Not upheld, no recommendations | September 2023 |
| 202102932 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, no recommendations | September 2023 |
| 202104574 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2023 |
| 202106214 | Glasgow City Health and Social Care Partnership | Community Mental health services | Upheld, recommendations | September 2023 |
| 202106438 | Glasgow City Health and Social Care Partnership | Nurses / Nursing Care | Some upheld, recommendations | September 2023 |