Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201503747 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Upheld, recommendations | March 2016 |
| 201503956 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2016 |
| 201504188 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2016 |
| 201504252 | Grampian NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | March 2016 |
| 201202732 | East Lothian Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | February 2016 |
| 201305578 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2016 |
| 201306245 | Business Stream | charging method / calculation | Upheld, recommendations | February 2016 |
| 201401201 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | February 2016 |
| 201402414 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | February 2016 |
| 201402748 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2016 |