Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800134 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201800853 | Clear Business Water | policy / administration | Upheld, recommendations | April 2019 |
| 201804677 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201805239 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, recommendations | April 2019 |
| 201806118 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201806707 | University of the West of Scotland | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2019 |
| 201700144 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2019 |
| 201700711 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201701267 | Lothian NHS Board | nurses / nursing care | Not upheld, no recommendations | March 2019 |
| 201702784 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |