Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302402 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201302417 | Trust Housing Association Ltd | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2014 |
| 201302717 | Business Stream | incorrect billing | Some upheld, recommendations | June 2014 |
| 201302772 | Business Stream | incorrect billing | Not upheld, recommendations | June 2014 |
| 201302899 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2014 |
| 201302929 | Business Stream | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201302988 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201303029 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201303066 | Glasgow City Council | council tax | Some upheld, recommendations | June 2014 |
| 201303179 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |