| 201801028           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201801116           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201801262           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201801326           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201801434           | 
                                                                                        Clackmannanshire Council           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201801892           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201802334           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        sheltered housing and community care           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201802741           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201802910           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2019           | 
              
          
                                                                                        | 201802950           | 
                                                                                        Glasgow City Health and Social Care Partnership           | 
                                                                                        policy / administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2019           |