| 201707958           | 
                                                                                        South Ayrshire Council           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201708038           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201708155           | 
                                                                                        An NHS Board           | 
                                                                                        admission / discharge / transfer procedures           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201708448           | 
                                                                                        North Lanarkshire Health and Social Care Partnership           | 
                                                                                        complaints handling (incl social work complaints procedures)           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201708489           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201709295           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201800545           | 
                                                                                        South Lanarkshire Health and Social Care Partnership           | 
                                                                                        child services and family support           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201800742           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201800796           | 
                                                                                        Fife NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2019           | 
              
          
                                                                                        | 201800911           | 
                                                                                        North Lanarkshire Council           | 
                                                                                        child services and family support           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2019           |