Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202204879 | The City of Edinburgh Council | Primary School | Not upheld, no recommendations | August 2023 |
| 202205600 | Greater Glasgow and Clyde NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2023 |
| 202102318 | Fife Council | Primary School | Upheld, recommendations | July 2023 |
| 202104143 | Western Isles NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2023 |
| 202104299 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | July 2023 |
| 202106371 | Lanarkshire NHS Board | Hygiene / cleanliness / infection control | Some upheld, recommendations | July 2023 |
| 202106700 | Clackmannanshire Council | Policy / administration | Upheld, recommendations | July 2023 |
| 202107648 | South Lanarkshire Health and Social Care Partnership | Assessments / self-directed support | Upheld, recommendations | July 2023 |
| 202108771 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |
| 202108773 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2023 |