Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202001994 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2021 |
| 202002557 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202003052 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202004911 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2021 |
| 202005553 | Tayside NHS Board | record keeping | Upheld, recommendations | November 2021 |
| 202005665 | Angus Council | homeless person issues | Some upheld, recommendations | November 2021 |
| 202005961 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | November 2021 |
| 202100726 | Wheatley Housing Group Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | November 2021 |
| 201805182 | University of St Andrews | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | October 2021 |
| 201810789 | The City of Edinburgh Council | Repairs and maintenance | Upheld, recommendations | October 2021 |