Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202007782 | NHS 24 | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201902069 | Scottish Borders Council | Communication / staff attitude | Upheld, recommendations | August 2021 |
| 201902674 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201903973 | East Renfrewshire Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2021 |
| 201904106 | Dumfries and Galloway Council | Kinship care | Upheld, recommendations | August 2021 |
| 201905360 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 201906391 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | August 2021 |
| 201906809 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 201906846 | Forth Valley NHS Board | Nurses / nursing care | Upheld, recommendations | August 2021 |
| 201906972 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | August 2021 |