Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201809520 | Glasgow City Health and Social Care Partnership | Care charges for homecare and residential care | Not upheld, no recommendations | May 2021 |
| 201810148 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201810444 | West Dunbartonshire Council | Complaints handling | Some upheld, recommendations | May 2021 |
| 201900286 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201900435 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201900708 | Edinburgh College | Providing Learning Support and Guidance (by curriculum staff) | Upheld, recommendations | May 2021 |
| 201900819 | South Lanarkshire Council | Policy / administration | Not upheld, no recommendations | May 2021 |
| 201901038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201901266 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201901870 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |