| 201901364           | 
                                                                                        Fife NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201901919           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201901967           | 
                                                                                        Renfrewshire Council           | 
                                                                                        policy / administration           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201902080           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201902479           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201903236           | 
                                                                                        Fife Council           | 
                                                                                        repairs and maintenance           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201904552           | 
                                                                                        Tayside NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201904995           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201906053           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201906312           | 
                                                                                        A Medical Practice in the Aryshire and Arran NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           |