| 201104883           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201105280           | 
                                                                                        Scottish Borders Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200127           | 
                                                                                        Business Stream           | 
                                                                                        leakage           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200144           | 
                                                                                        A Medical Practice in the Fife NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200170           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        secondary school           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200191           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200379           | 
                                                                                        Perth and Kinross Council           | 
                                                                                        council tax (incl community charge)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200391           | 
                                                                                        East Dunbartonshire Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200467           | 
                                                                                        East Renfrewshire Council           | 
                                                                                        handling of application (complaints by applicants)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2013           | 
              
          
                                                                                        | 201200560           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2013           |