Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003315 | Greater Glasgow and Clyde NHS Board | policy/administration; complaints handling | Upheld, recommendations | September 2012 |
| 201100106 | Glasgow City Council | finance - rent | Not upheld, no recommendations | September 2012 |
| 201101332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy/administration | Upheld, recommendations | September 2012 |
| 201101431 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201101545 | Edinburgh Napier University | complaints handling | Some upheld, recommendations | September 2012 |
| 201101712 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |
| 201102036 | North Lanarkshire Council | policy / administration; handling of planning application | Upheld, action taken by body to remedy, recommendations | September 2012 |
| 201102045 | Dumfries and Galloway Council | kennels | Some upheld, recommendations | September 2012 |
| 201102116 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2012 |
| 201102387 | University of Stirling | complaints handling | Not upheld, no recommendations | September 2012 |