Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709148 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | September 2018 |
| 201709257 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2018 |
| 201709304 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800038 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800052 | Trust Housing Association Ltd | sheltered housing and community care | Some upheld, no recommendations | September 2018 |
| 201800056 | A Medical Practice in the Highland NHS Boad area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800348 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2018 |
| 201800460 | Eildon Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | September 2018 |
| 201609303 | Aberdeen City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2018 |
| 201609703 | Edinburgh Napier University | special needs - assessment and provision | Not upheld, no recommendations | August 2018 |