Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201000815 Glasgow Caledonian University Complaints handling Not upheld, no recommendations August 2011
201000844 Fife NHS Board Policy/administration, child protection Upheld, recommendations August 2011
201001270 Lothian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201001310 Fife NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201001927 Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201002440 Forth Valley NHS Board Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, recommendations August 2011
201002571 A Medical Practice, Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Upheld, recommendations August 2011
201002895 West Lothian Council Modification of stock for disabled Not upheld, action taken by body to remedy, no recommendations August 2011
201003442 Glasgow City Council Trading Standards Upheld, recommendations August 2011
201003446 A Medical Practice, Lothian NHS Board Nurses / Nursing Care Not upheld, no recommendations August 2011