Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901024 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201901333 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2020
201901349 Glasgow City Health and Social Care Partnership other Some upheld, recommendations November 2020
201901360 East Dunbartonshire Health and Social Care Partnership care in the community Not upheld, no recommendations November 2020
201902019 Castle Water Ltd incorrect billing Upheld, recommendations November 2020
201902182 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2020
201902441 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2020
201902794 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2020
201902863 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2020
201902987 A Medical Practice in the Lanarkshire NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations November 2020