Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607406 | Fife NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | October 2017 |
| 201607482 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607642 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201607644 | A Medical Practice in the Lanarkshire NHS Board area | policy / administration | Not upheld, no recommendations | October 2017 |
| 201607679 | The Moray Council | primary school | Some upheld, recommendations | October 2017 |
| 201607681 | Dumfries and Galloway Council | complaints handling (including appeals procedures) | Upheld, no recommendations | October 2017 |
| 201607740 | South Ayrshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2017 |
| 201607821 | Scottish Water | policy/administration | Some upheld, recommendations | October 2017 |
| 201607831 | Scottish Qualifications Authority | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607870 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |