Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105183 Scottish Water damage caused / compensation Not upheld, recommendations April 2013
201105481 Borders NHS Board complaints handling Some upheld, recommendations April 2013
201200179 Registers of Scotland policy/administration Some upheld, recommendations April 2013
201200189 South Lanarkshire Council policy/administration Upheld, action taken by body to remedy, no recommendations April 2013
201200363 Business Stream interruption to supply - planned Upheld, action taken by body to remedy, recommendations April 2013
201200414 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations April 2013
201200420 The Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations April 2013
201200566 Business Stream incorrect billing Upheld, recommendations April 2013
201200621 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2013
201200659 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, recommendations April 2013