Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105498 Lothian NHS Board admission, discharge and transfer procedures Some upheld, recommendations January 2013
201200020 Scottish Prison Service medical assessments/reports No decision reached January 2013
201200229 Glasgow City Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations January 2013
201200321 Business Stream Ltd policy/administration Some upheld, recommendations January 2013
201200472 Midlothian Council handling of application (complaints by opponents) Not upheld, no recommendations January 2013
201200540 North Lanarkshire Council maintenance and repair of roads Some upheld, recommendations January 2013
201200544 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201200585 Scottish Prison Service visits Some upheld, recommendations January 2013
201200592 Business Stream Ltd charging method / calculation Not upheld, no recommendations January 2013
201200608 Dumfries and Galloway NHS Board clinical treatment/diagnosis No decision reached January 2013