Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201413 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201457 A Practice in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201466 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013
201201554 Scottish Water damage caused / compensation Upheld, recommendations January 2013
201201613 A Practice in the Lanarkshire NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations January 2013
201201680 Orkney Islands Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, no recommendations January 2013
201201812 Scottish Water sewer flooding - internal Not upheld, no recommendations January 2013
201201818 Lothian NHS Board clinical treatment/diagnosis Not upheld, action taken by body to remedy, no recommendations January 2013
201201889 Glasgow City Council policy/administration Not upheld, action taken by body to remedy, no recommendations January 2013
201201976 University of St Andrews plagiarism and intellectual property Not upheld, recommendations January 2013