Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202013 Scottish Water damage caused / compensation Not upheld, no recommendations January 2013
201202015 Business Stream Ltd policy/administration Not upheld, no recommendations January 2013
201202149 Argyll Community Housing Association estate management Not upheld, no recommendations January 2013
201202175 A Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations January 2013
201202220 The Highland Council traffic regulation and management Some upheld, action taken by body to remedy, recommendations January 2013
201202262 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202272 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations January 2013
201202444 An Optician in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201202470 Lanarkshire NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2013
201202525 Scottish Prison Service money Not upheld, no recommendations January 2013