Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201755 | Scottish Prison Service | personal property | Not upheld, no recommendations | December 2012 |
| 201201979 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | December 2012 |
| 201202123 | Dumfries and Galloway Housing Partnership | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202186 | Argyll Community Housing Association | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202196 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | December 2012 |
| 201202302 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2012 |
| 201202477 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201202478 | Scottish Prison Service | food | Upheld, recommendations | December 2012 |
| 201202585 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201202705 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |