Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105182 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201105354 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, recommendations October 2012
201200022 A Medical Practice in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations October 2012
201200184 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012
201200239 A Medical Practice in the Ayrshire and Arran NHS Board area communication, staff attitude, dignity, confidentiality Some upheld, recommendations October 2012
201200246 Argyll Community Housing Association improvements and alterations Some upheld, action taken by body to remedy, no recommendations October 2012
201200440 Scottish Prison Service personal property Upheld, action taken by body to remedy, no recommendations October 2012
201200442 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201200508 Scottish Water sewer flooding - external Not upheld, no recommendations October 2012
201200525 Scottish Water damage caused / compensation Not upheld, action taken by body to remedy, no recommendations October 2012