Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403226 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201403285 | Scottish Prison Service | religious books, items and practices | Not upheld, no recommendations | January 2015 |
| 201403288 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2015 |
| 201403597 | Scottish Prison Service | escorted day absence | Upheld, recommendations | January 2015 |
| 201200401 | Aberdeenshire Council | repairs and maintenance | Not upheld, no recommendations | December 2014 |
| 201203163 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201203901 | University of Edinburgh | complaints handling | Not upheld, no recommendations | December 2014 |
| 201204132 | The City of Edinburgh Council | complaints handling (including appeals procedures) | Some upheld, recommendations | December 2014 |
| 201205007 | The City of Edinburgh Council | unauthorised development/enforcement action | Not upheld, no recommendations | December 2014 |
| 201205369 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2014 |