Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300582 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201300602 | The City of Edinburgh Council | local housing allowance and council tax benefit | Some upheld, recommendations | May 2014 |
| 201300723 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300802 | Lothian NHS Board | clinical treatment / diagnosis; communication | Some upheld, recommendations | May 2014 |
| 201301084 | West Lothian Council | policy/administration | Not upheld, no recommendations | May 2014 |
| 201301088 | Business Stream | meter reading/ charging method /calculation | Upheld, recommendations | May 2014 |
| 201301162 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201301180 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201301194 | Business Stream | charging method /calculation | Not upheld, no recommendations | May 2014 |
| 201301343 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2014 |