| 201803128           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201804269           | 
                                                                                        A Medical Practice in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201804428           | 
                                                                                        Western Isles NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201805039           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201805473           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201805653           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201805773           | 
                                                                                        Fife Health and Social Care Partnership           | 
                                                                                        sheltered housing issues/residential homes           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201805985           | 
                                                                                        Fife NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201806550           | 
                                                                                        Clear Business Water           | 
                                                                                        incorrect billing           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2020           | 
              
          
                                                                                        | 201806672           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2020           |