Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500560 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500619 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations September 2015
201500718 Scottish Prison Service accuracy of prisoner record Upheld, recommendations September 2015
201500728 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations September 2015
201501021 Greater Glasgow and Clyde NHS Board complaints handling Upheld, recommendations September 2015
201501483 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201501567 Glasgow City Council communication, staff attitude and confidentiality Some upheld, action taken by body to remedy, no recommendations September 2015
201501632 Charing Cross Housing Association Ltd applications, allocations, transfers & exchanges Upheld, recommendations September 2015
201501679 The Highland Council mental health issues Complaint withdrawn September 2015
201200387 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations August 2015