Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407897 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201407898 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201500028 East Kilbride and District Housing Association Ltd communication staff attitude dignity and confidentiality Upheld, no recommendations August 2015
201500074 Scottish Prison Service policy/administration Not upheld, no recommendations August 2015
201500080 North Ayrshire Council policy/administration Not upheld, no recommendations August 2015
201500081 North Ayrshire Council policy/administration Some upheld, recommendations August 2015
201204983 Dumfries and Galloway NHS Board policy / administration Some upheld, recommendations July 2015
201302420 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2015
201303704 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2015
201304447 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations July 2015