Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403226 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201403285 | Scottish Prison Service | religious books, items and practices | Not upheld, no recommendations | January 2015 |
| 201403288 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2015 |
| 201403597 | Scottish Prison Service | escorted day absence | Upheld, recommendations | January 2015 |
| 201200401 | Aberdeenshire Council | repairs and maintenance | Not upheld, no recommendations | December 2014 |
| 201203163 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201203901 | University of Edinburgh | complaints handling | Not upheld, no recommendations | December 2014 |
| 201204132 | The City of Edinburgh Council | complaints handling (including appeals procedures) | Some upheld, recommendations | December 2014 |
| 201205007 | The City of Edinburgh Council | unauthorised development/enforcement action | Not upheld, no recommendations | December 2014 |
| 201205369 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2014 |