Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104802 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis; complaints handling | Some upheld, recommendations | September 2012 |
| 201104953 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | September 2012 |
| 201104998 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105002 | East Lothian Council | transfers | Not upheld, no recommendations | September 2012 |
| 201105188 | Lothian NHS Board - University Hospitals Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 |
| 201105240 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | September 2012 |
| 201105267 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201105270 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105355 | Dumfries and Galloway Housing Partnership | applications, allocations, transfers | No decision reached | September 2012 |
| 201105501 | Scottish Prison Service | work (in prison) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |