| 201200971 | The City of Edinburgh Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2012 | 
          
                                                                                        | 201201004 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 | 
          
                                                                                        | 201201036 | Atrium Homes | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 | 
          
                                                                                        | 201201083 | Cairn Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 | 
          
                                                                                        | 201201252 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2012 | 
          
                                                                                        | 201201411 | Scottish Prison Service | clothing | Not upheld, action taken by body to remedy, no recommendations | October 2012 | 
          
                                                                                        | 201201421 | Scottish Prison Service | regime and operation of prison | Not upheld, no recommendations | October 2012 | 
          
                                                                                        | 201105352 | A Medical Practice in the Borders NHS Board area | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | October 2012 | 
          
                                                                                        | 201003315 | Greater Glasgow and Clyde NHS Board | policy/administration; complaints handling | Upheld, recommendations | September 2012 | 
          
                                                                                        | 201100106 | Glasgow City Council | finance - rent | Not upheld, no recommendations | September 2012 |