| 201803128 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | July 2020 | 
          
                                                                                        | 201804269 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201804428 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 | 
          
                                                                                        | 201805039 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2020 | 
          
                                                                                        | 201805473 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 | 
          
                                                                                        | 201805653 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201805773 | Fife Health and Social Care Partnership | sheltered housing issues/residential homes | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201805985 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 | 
          
                                                                                        | 201806550 | Clear Business Water | incorrect billing | Not upheld, no recommendations | July 2020 | 
          
                                                                                        | 201806672 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2020 |