| 201103440           | 
                                                                                        The Robert Gordon University           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103465           | 
                                                                                        Transport Scotland           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103637           | 
                                                                                        Business Stream Ltd           | 
                                                                                        attitude / behaviour           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103641           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103655           | 
                                                                                        Tayside NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103755           | 
                                                                                        Scottish Prison Service           | 
                                                                                        progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103774           | 
                                                                                        West Lothian Council           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103822           | 
                                                                                        Clyde Valley Housing Association Ltd           | 
                                                                                        hedges and fences           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201103835           | 
                                                                                        Fife Council           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        January 2013           | 
              
          
                                                                                        | 201104091           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2013           |