| 201103983 | Perth and Kinross Council | policy/administration | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201103991 | The Robert Gordon University | accommodation | No decision reached | September 2012 | 
          
                                                                                        | 201104019 | The Highland Council | policy/administration | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201104041 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201104065 | Fife Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201104108 | Glasgow City Council | policy / administration; planning permission | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201104124 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201104645 | Caledonia Housing Association | improvements and alterations; complaints handling | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201104802 | Lothian NHS Board - University Hospitals Division | clinical treatment / diagnosis; complaints handling | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201104953 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | September 2012 |