Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405861 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201405881 The City of Edinburgh Council statutory notices Some upheld, recommendations February 2016
201405973 Scottish Natural Heritage policy/administration Some upheld, no recommendations February 2016
201406036 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2016
201406227 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations February 2016
201406308 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201406355 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations February 2016
201406428 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016
201406475 Commissioner for Ethical Standards in Public Life in Scotland complaints handling Not upheld, no recommendations February 2016
201406499 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016