| 201804958 | University of the Highlands and Islands | Complaints handling | Upheld, recommendations | May 2021 | 
          
                                                                                        | 201807820 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 | 
          
                                                                                        | 201809520 | Glasgow City Health and Social Care Partnership | Care charges for homecare and residential care | Not upheld, no recommendations | May 2021 | 
          
                                                                                        | 201810148 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 | 
          
                                                                                        | 201810444 | West Dunbartonshire Council | Complaints handling | Some upheld, recommendations | May 2021 | 
          
                                                                                        | 201900286 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 | 
          
                                                                                        | 201900435 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 | 
          
                                                                                        | 201900708 | Edinburgh College | Providing Learning Support and Guidance (by curriculum staff) | Upheld, recommendations | May 2021 | 
          
                                                                                        | 201900819 | South Lanarkshire Council | Policy / administration | Not upheld, no recommendations | May 2021 | 
          
                                                                                        | 201901038 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |