Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800251 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Resolved, no recommendations | December 2018 |
| 201800341 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, no recommendations | December 2018 |
| 201800422 | River Clyde Homes | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201800650 | North Lanarkshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | December 2018 |
| 201800693 | Scottish Prison Service | admission / searching / removal of visitors | Some upheld, no recommendations | December 2018 |
| 201800972 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201800997 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201801358 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201801606 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201801666 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | December 2018 |