Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801850 Scottish Prison Service personal property Upheld, recommendations December 2018
201801854 University of the West of Scotland policy / administration Not upheld, no recommendations December 2018
201802106 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802359 Wheatley Housing Group Ltd neighbour disputes and anti-social behaviour Upheld, recommendations December 2018
201802571 Scottish Ambulance Service clinical treatment / diagnosis Upheld, no recommendations December 2018
201802804 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802853 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201802907 Falkirk Council repairs and maintenance Upheld, recommendations December 2018
201802923 Scottish Prison Service disciplinary charges - orderly room proceedings Resolved, no recommendations December 2018
201802931 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2018