Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803249 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201803352 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201803545 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201803565 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201702179 | North Lanarkshire Council | control of pollution | Not upheld, recommendations | November 2018 |
| 201703562 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Upheld, recommendations | November 2018 |
| 201703672 | Western Isles NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2018 |
| 201703836 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2018 |
| 201704104 | Dumfries and Galloway NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | November 2018 |
| 201704119 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | November 2018 |