Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800339 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2018
201800372 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2018
201800777 East Dunbartonshire Health and Social Care Partnership aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 Not upheld, no recommendations November 2018
201800910 University of Glasgow complaints handling Upheld, recommendations November 2018
201801136 East Dunbartonshire Council primary school Not upheld, no recommendations November 2018
201801382 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201801389 Business Stream incorrect billing Not upheld, no recommendations November 2018
201801464 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201801841 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations November 2018
201802054 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018