Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703051 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201703081 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201703141 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2018
201703227 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2018
201703286 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201703314 North Lanarkshire Health and Social Care Partnership home helps / concessions / grants / charges for services Some upheld, recommendations September 2018
201703340 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201703481 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201704139 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201704486 Aberdeen City Council noise pollution Upheld, recommendations September 2018