Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609703 Edinburgh Napier University special needs - assessment and provision Not upheld, no recommendations August 2018
201700001 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201700674 The City of Edinburgh Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations August 2018
201700734 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201700894 South Lanarkshire Council care in the community Some upheld, recommendations August 2018
201700941 The Highland Council handling of application (complaints by opponents) Upheld, recommendations August 2018
201701142 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701220 Fife Council complaints handling (incl social work complaints procedures) Not upheld, recommendations August 2018
201701234 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701429 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018