Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704515 | A Medical Practice in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | August 2018 |
| 201704790 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2018 |
| 201705029 | Western Isles NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | August 2018 |
| 201705319 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2018 |
| 201705473 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | August 2018 |
| 201705961 | West College Scotland | quality (including complaint handling) | Upheld, recommendations | August 2018 |
| 201705986 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201706028 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | August 2018 |
| 201706162 | Fife NHS Board | nurses / nursing care | Some upheld, recommendations | August 2018 |
| 201706195 | Business Stream | policy / administration | Some upheld, recommendations | August 2018 |