Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706293 | River Clyde Homes | repairs and maintenance | Resolved, no recommendations | August 2018 |
| 201706392 | Fife Council | policy / administration | Upheld, recommendations | August 2018 |
| 201706577 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | August 2018 |
| 201706652 | The City of Edinburgh Council | policy / administration | Some upheld, recommendations | August 2018 |
| 201706941 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not duly made or withdrawn, no recommendations | August 2018 |
| 201706962 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201707293 | Spire View Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2018 |
| 201708134 | Glasgow City Council | public health & civic government acts - nuisances / problems in/around buildings | Upheld, recommendations | August 2018 |
| 201708346 | Scottish Prison Service | clothing | Not upheld, no recommendations | August 2018 |
| 201708387 | Clear Business Water | incorrect billing | Not upheld, no recommendations | August 2018 |