Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700618 | A Health Board | policy / administration | Upheld, recommendations | July 2018 |
| 201700911 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201701043 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |
| 201701048 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | July 2018 |
| 201701060 | Scottish Prison Service | complaints handling | Upheld, recommendations | July 2018 |
| 201701325 | South Lanarkshire Council | policy / administration | Upheld, recommendations | July 2018 |
| 201701410 | Dumfries and Galloway Council | policy / administration | Not upheld, recommendations | July 2018 |
| 201701462 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201701591 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | July 2018 |
| 201701595 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2018 |