Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705035 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | June 2018 |
| 201707161 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | June 2018 |
| 201707180 | Dundee Health and Social Care Partnership | sheltered housing issues/residential homes | Upheld, recommendations | June 2018 |
| 201601505 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201601834 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201605243 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2018 |
| 201605327 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |
| 201605476 | A Council | special education needs - assessment & provision | Not upheld, recommendations | May 2018 |
| 201606614 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |
| 201607454 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2018 |