Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608947 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609072 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609351 | Clear Business Water | incorrect billing | Not upheld, no recommendations | May 2018 |
| 201609377 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609608 | University of Glasgow | teaching and supervision | Not upheld, no recommendations | May 2018 |
| 201609690 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |
| 201609718 | Scottish Prison Service | progression | Not upheld, no recommendations | May 2018 |
| 201609761 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2018 |
| 201700088 | Queen Margaret University | academic appeal / exam results / degree classification | Not upheld, no recommendations | May 2018 |
| 201700217 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |