Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700908 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | April 2018 |
| 201701062 | Dumfries and Galloway Council | handling of application (complaints by applicants) | Not upheld, no recommendations | April 2018 |
| 201701146 | Elderpark Housing Association Ltd | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2018 |
| 201701227 | Forth Valley NHS Board | clinical treatment / diagnosis | Not duly made or withdrawn, no recommendations | April 2018 |
| 201701258 | South Lanarkshire Council | rent and/or service charges | Not upheld, no recommendations | April 2018 |
| 201701261 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2018 |
| 201701927 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2018 |
| 201701995 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2018 |
| 201702040 | Falkirk Council | child services and family support | Not upheld, no recommendations | April 2018 |
| 201702471 | West Lothian Council | complaints handling (inc social work complaints procedures) | Upheld, recommendations | April 2018 |