Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608164 | Lothian NHS Board - Acute Division | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | March 2018 |
| 201608613 | The Robert Gordon University | policy / administration | Not upheld, no recommendations | March 2018 |
| 201608861 | Castle Rock Edinvar Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2018 |
| 201608966 | A Medical Practice in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201609020 | Lothian NHS Board - Acute Division | nurses / nursing care | Not upheld, no recommendations | March 2018 |
| 201609636 | Heriot-Watt University | academic appeal / exam results / degree classification | Some upheld, recommendations | March 2018 |
| 201609787 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |
| 201700022 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, recommendations | March 2018 |
| 201700024 | Argyll and Bute Council | continuing care | Not upheld, no recommendations | March 2018 |
| 201700247 | A Medical Practice in the Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |