Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201700422 | Perth and Kinross Council | complaints handling (incl appeals procedures) | Upheld, recommendations | March 2018 |
| 201700457 | Dumfries and Galloway NHS Board | nurses / nursing care | Some upheld, recommendations | March 2018 |
| 201700529 | A Health and Social Care Partnership | other | Upheld, recommendations | March 2018 |
| 201701224 | South Lanarkshire Council | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2018 |
| 201701620 | Aberdeenshire Council | policy / administration | Not upheld, no recommendations | March 2018 |
| 201702538 | The City of Edinburgh Council | primary school | Upheld, recommendations | March 2018 |
| 201702559 | Glasgow Kelvin College | teaching and supervision | Not upheld, recommendations | March 2018 |
| 201702738 | West Lothian Council | refuse collections & bins | Upheld, recommendations | March 2018 |
| 201702796 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2018 |
| 201702837 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | March 2018 |